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INTERESTS
Personal description
AGILE COACH, SENIOR SCRUM MASTER & AIRLINE PROFESSIONAL
Experienced in improving and optimizing workflows and business processes. Strong interpersonal skills with a talent for resource and people management. Demonstrated affinity for technology and innovation. Recognized as a social, loyal, and committed professional with a proactive mindset. Highly intuitive, often identifying issues or opportunities early and anticipating developments before they arise.
Skilled in team leadership, task allocation, and portfolio management, with proven organizational abilities and a strategic approach to operations.
Experience
AGILE COACH / RELEASE TRAIN ENGINEER
2024 – Current | AIR FRANCE – KLM
IT CARGO OPERATIONS
Coach the cargo business and IT organisation to introduce and adopt a new way of working, by leveraging agile philosophy and creating a safe and efficiently productive environment for employees and teams. Fostering collaboration and elevating work processes to be more efficient and lean.
Conducting and facilitating team workshops, intervision sessions and program increment events. Innovate Portfolio mngt for the platform and organisation.
SENIOR SCRUM MASTER
2018 – 2024 | AIR FRANCE – KLM
IT CARGO OPERATIONS | DIGITAL STUDIO | CORP. HR | SAFETY & SECURITY | REGIONAL JET CENTER
Coach 1-3 teams, team members & product owners with adoption and usage of agile principles. Facilitate agile ceremonies, remove impediments, foster team collaboration and continuous improvment on product value creation by motivating and supporting teams.
FUNCTIONAL APPLICATION MANAGER
2015 – 2018 | AIR FRANCE – KLM
DIGITAL STUDIO (MYFLIGHT & FLIGHTDECK), CORP. SAFETY & SECURITY
Technical and functional maintenance of crew applications. User management, defining business requirements, setup and execution of test and release management. Communicating with business stakeholders w.r.t. release and planning. Managing user engagement and bug fixing coordination.
PROJECT MANAGER SOCIAL TOOLING
2012 – 2015 | AIRFRANCE-KLM
CORPORATE COMMUNICATIONS & SOCIAL DEVELOPMENT
Technical and functional responsible for the operations of Salesforce
applications suites (Marketing & Sales suites). SPOC within KLM Social for Salesforce collaboration and success. Initiating new implementations of Salesforce and other social tooling, serving business opportunities. Introducing social commercial channel opportunities like Wechat, Facebook Messenger and Sinei Weibo social airline seat booking and availability functionalities.
DIGITAL COMMUNICATIONS CONSULTANT
2010 – 2012 | AIRFRANCE-KLM
KLM INFLIGHT SERVICES
Responsible for digital solutions that enhance communication between crew and corporate by creating new online platforms KLM4U (website for crew), e-mail for crew, hotel website (slipsite) and the first social channel for crew: google plus. Gathering crew and business requirements, in order to create the appropriate platform. Conducting surveys and polls with crew in BMC to extract wishes/requirements.
WEBMASTER & ONLINE CAMPAIGN MANAGER
2008 – 2010 | AIRFRANCE-KLM
E-COMMERCE > KLM.COM
Technical and functional maintenance of KLM.COM website and create and design online KLM campaigns for all KLM outstations (’Bag tag’ campaign & ‘World deals’ – Wereld Deal Weken)
WEBCONTENT MANAGER
2007 – 2008 | TRANSAVIA.COM
E-COMMERCE
Code, design and maintenance on airline products according to marketing requirements online for transavia.com website.
WEBMASTER & PRODUCT COORDINATOR
2005 – 2007 | KUONI
DEVELOPMENT & PRODUCT MANAGEMENT
Convert marketing activities and travel products from offline (brochures) into online content for several travel company websites. Conduct incentive tours as a tour manager with groups of approx. 16 travelers.
FLIGHT OPERATIONS DOC CONTROLLER
2004 – 2005 | MARTINAIR
FLIGHT OPERATIONS
Keep flight manual documentation up to date for crew and onboard in cabin and cockpit.
STAR CLASS + (SENIOR) CABIN ATTENDANT
2000 – 2004 | MARTINAIR
747 | MD-11 | 767 | 757 |
Perform service and safety tasks during intercontinental flights.
Languages
Dutch (native)
English (fluent)
German (spoken)
Spanish (educational)
French (educational)
Education
1998 | UNIVERSITY OF APPLIED SCIENCE, BREDA
Bachelor degree / HBO
Tour Management
1994 | FRANS HALS COLLEGE, HAARLEM
Intermediate vocational education/ MBO 4 Commercial Economics
1990 | KENNEMER LYCEUM, OVERVEEN
Higher General Secondary
Education / HAVO
1985 | ANGLO EUROPEAN SCHOOL, INGATESTONE
UK Secondary Education 1985
(Year 7)
Knowledge
LEADERSHIP Program: Leading Experts and specialists
2024 – 2025 @INCONTEXT:
This training leadership program is created for starting leaders who lead specialists
and experts within KLM. Also more experienced leaders, can participate
in the program. Experience, discuss and learn about a variety of leadership
topics, including personal leadership, vision, presence, leadership styles and
change (management
OBJECTIVE KEY RESULTS
2023 @KLM CAMPUS:
This training explains and trains by executing workshops, and train how to use
OKR’s.
EASA CERTIFIED DRONE PILOT
2020 @DRONE ACADEMY:
With this training an official certificate is granted for drone operators in the EU.
Open category exams passed on: A1, A2, A3
BUSINESS ANALYSES FUNDAM ENTALS
2020 @KLM CAMPUS & CAP GEMINI:
During this training, participants learn how to effectively analyse requirement
that enhance value within a production environment.
ALTEA DC CUSTOMER MANAGEM ENT
2017 @KLM CAMPUS:
This compulsory training was needed in order to work in product teams that
create applications that use ALTEA DC.
SCRUM MASTER PSM 1 – (CERTIFICATION)
2017 @SCRUM .ORG:
Validated knowledge of Agile methodologies, Scrum framework, roles, events,
and artifacts, with the ability to apply Scrum effectively in real-world projects.
SCRUM MASTER TRAINING
2017 @KLM CAMPUS:
Starting with a fundamentals training, I quickly followed up with an advanced
scrum master training to prepare for the SCRUM MASTER ORG certification
later this year.
INTEGRATED SAFETY MNGT SYSTEM ISMS
2017 @KLM MYLEARNING
SALESFORCE ADMINISTRATOR(ADM 201)
2015 @ SALESFORCE UNIVERSITY
MASTERCLASS REVENUE MNGT & PRICING
2008 @KLM CAMPUS
JAVASCRIPT FUNDAMENTALS
2007 @COMPUTRAIN